Fambet

Help Is Right Here Now

Need to Contact Fambet Casino Support?

Reach Fambet Casino support by live chat or e-mail any hour you need it, available around the clock in AEST.

Contact Support Must be 18 or older to play. x37 wagering applies. Full conditions on site.

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Fambet Casino Channels

Right Now You Have Three Ways to Reach Us

Can I Chat Right Now?

At the moment your question is urgent, live chat on the site fits best, connecting you to a person who typically replies within 2 minutes.

Open Chat

Can I E-mail Instead?

When your matter can wait a little, write to [email protected] and a reply usually lands within 4 hours, good for details and paperwork.

Write Us

Before You Call, After You Speak

If you need to talk it through, call +61 2 2002 9553 in AEST and speak to someone who typically picks up within 3 minutes.

Call Now

Local Support

Australia: Your Line, Language and Time Zone

Reaching Us

Local phone: +61 2 2002 9553; Support time zone: AEST; Languages: English, German, French, Spanish; Support e-mail: [email protected]

Supervision

Regulator: Curaçao Gaming Control Board, OGL/2024/187

Getting Help

Gambling help: Gambling Help Online, Lifeline Australia, Gambling and Racing Commission Victoria

Five Details To Gather

Documents And Details For A First Reply

Your Five-Point Check

Pull these together before you open chat, so the first reply can act.

Registered e-mail address on the account
Last four digits of your payment card
Transaction date, amount and method
Screenshot of the error or bonus screen
Your account username or player number

Right Department, First Try

Match Your Question to Its Department

Accounts

General support: [email protected]; Document verification (KYC): [email protected]

Money

Deposits and withdrawals: [email protected]

Other Teams

Complaints: [email protected]; Personal data and privacy: [email protected]; Business and partnerships: [email protected]

Fambet Casino Complaints

Put Your Complaint In Writing First

Written Record, Not A Phone Call

A few minutes after a dispute, send the facts to [email protected] with your account e-mail, dates, amounts and any screenshots. That written record starts the clock and gives the reviewer something to check.

Fambet Casino Reviews Your File

Within four hours someone reads it and replies with either a decision or a request for one missing detail. Check the reply from the address you registered, including the spam folder.

Can I Ask Again?

Disagree with the outcome and you can ask for a second look by the same team, quoting the first reply. Named reasons move it forward faster than a general complaint does.

A Licence Number To Quote

Unresolved after that route, you may take the matter to the Curaçao Gaming Control Board, the body that issued licence OGL/2024/187. Bring your correspondence with the casino.

Answer Clock

Fambet Casino Answer Times, AEST

Live Chat

Live chat: Available around the clock; Chat first reply: 2 minutes; All hours shown: AEST

E-mail

E-mail address: [email protected]; E-mail reply: 4 hours

Phone

Phone number: +61 2 2002 9553; Phone wait: 3 minutes

Get It Escalated

Support Questions, Straight

Can I escalate this if your answer does not help?

By the time you have asked twice with no result, treat it as a complaint rather than a question. Send the full history to [email protected], and if that reply also misses the mark, you can take it to the Curaçao Gaming Control Board, the regulator that licenses Fambet N.V. Nothing is escalated unless you ask.

What happens when my documents go in for checking?

Within six hours of your upload, checks on photo identification, proof of address and a card image are normally finished. Until they clear, withdrawals stay paused, so send clear files the first time. You get a message either way, so no chasing is needed.

Can I get help at midnight on a Sunday?

Someone is on live chat and e-mail every hour of the day, including nights, weekends and public holidays. Timed from Australia, that means a reply at three in the morning on a Sunday still comes back, usually in about two minutes on chat and four hours by e-mail.

What if I want help in a language other than English?

When you write in, support answers in English, German, French or Spanish. Say so in your first message if you would rather talk money in another of those, and the reply comes in that language. Australian players with English only are covered by chat and e-mail alike.

Do I need to give a reason to shut my account?

Do not need to explain yourself to close an account? A single written request to [email protected] is enough, and it is actioned without a reason required. Before you send it, withdraw any balance, since a closed account cannot pay out. If gambling has become a problem, ask instead for self-exclusion.

Six Facts

Read The Company Behind The Games

The Company

Legal name: Fambet N.V.; Company number: 320633 (Curaçao); Registered address: Korporaalweg 10, Willemstad, Curacao

The Licence

Regulator: Curaçao Gaming Control Board; Licence number: OGL/2024/187

Written Contact

E-mail: [email protected]

Free, Independent Support

Independent Help for Gambling Harm

At the point where the habit feels heavier than the entertainment, reach for outside help.

Gambling problems are best handled by organisations with no stake in your play, and Fambet Casino names them openly. Gambling Help Online, Lifeline Australia and the Gambling and Racing Commission Victoria all advise Australians free of charge, and none of them answers to this operator.

Gambling Help Online

Free online and phone counselling runs around the clock for anyone worried about their betting.

Lifeline Australia

Crisis supporters listen at any hour when money worries or distress start to feel overwhelming.

Gambling and Racing Commission Victoria

The state regulator takes venue and licence concerns and advises Victorian players on their rights.